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home care package

EnableU Home Care Packages

A government funded program designed to support older Australians to access care services to help them stay independent at home

How to apply for a Home Care Package

There are 4 levels of Home Care Packages, from level 1 for basic care needs to level 4 for high care needs. The government assigns you a package after they’ve assessed you at your home.

my aged care packages

We can help you speak with My Aged Care on your behalf

The first step in the application process is to determine whether you are eligible for subsidised aged care. You can call My Aged Care on 1800 200 422 or complete their self-service form online.

If you are in our service area, we are happy to visit you at your home and call My Aged Care for you, with your permission.

If you or your family member is deemed eligible, My Aged Care will organise a time with you for a comprehensive assessment with an Aged Care Assessment Team (ACAT). Assessments are done at your home.

During the assessor’s visit, they will talk to you about your needs, evaluate your circumstances and work with you to plan out the support and care you need at home.

Learn more about the how to prepare for your assessment and details about the visit.

If you are deemed eligible after the assessment, you will receive your support plan detailing what you are eligible for. You could receive an outcome immediately or it could take up to 6 months. 

My Aged Care will send you a letter when your Home Care Packaged is assigned to you.

Find out what happens after your assessment here.

While you wait for approval, you can start researching Home Care Providers around your local area to initiate the preparation for services. You may also consider privately funding your care services if you need services earlier.

To speak to the EnableU team about the Home Care services we provide call 1300 240 076 or get started here.

my aged care home care packages

Contact us for a no obligation free meet and greet

Once you’ve received the letter from My Aged Care advising that your Home Care package is assigned to you, it is time to choose a Home Care Service Provider. 

While some providers will ask you to sign a service agreement immediately, at EnableU, we believe it’s important for us to get to know each other better before we enter into any agreement.

If you are interested in our services, we offer families a free, commitment free and no obligation meet and greet. Call 1300 240 076 to speak to a friendly member of the EnableU team.

home care package

Depending on the level of Home Care Package you receive, you can access a range of different services. This may include:

  • Personal Care
  • Domestic Assistance
  • Equipment and Home Modification
  • Community Connection
  • 24 Hour Support and Overnights
  • Nursing Services
  • Post Hospital Support
  • Allied Health Services (such as Physiotherapy)
  • Companionship and friendship
  • Alzheimer’s & Dementia Care
  • Parkinsons Care
  • Respite Care

Learn more about  services not included here. 

Levels of Home Care Packages

The Australian government provides these packages across four distinct levels. Each level is catered to individuals based on their specific care needs, from basic to high-level care requirements. Below is a table that outlines the key differences among the four levels of Home Care Packages and some examples of services you can access. Remember: the funding from the package is flexible to your needs. This means the services you require may change over time and the hours may shift between services.

Home Care Package LevelCare NeedsFunding Per FortnightExamples of Services Provided
Level 1Basic Care Needs$393.96
  • Assistance with daily tasks
  • Minor home modifications
  • Transport services for essential activities
Level 2Low-Level Care Needs$692.86
  • All Level 1 services
  • Personal care (e.g., bathing, dressing)
  • Basic nursing care or allied health support
Level 3Intermediate Care Needs$1,507.80
  • All Level 1 & 2 services
  • More intensive nursing or personal care
  • Specialised support like therapy sessions
Level 4High-Level Care Needs$2,285.78
  • Comprehensive care covering all previous levels
  • Advanced therapies
  • High-level modifications to living spaces
aged care packages

Understanding the costs

Funds from your Home Care Package are spent across three main categories.

Package Management fees covers the  organisational aspect of the package. It ensures that the package is administered correctly, allowing for an effective delivery of services. This fee is charged at a fix rate per fortnight and mutually with your Home Care Provider before you enter into agreement with them.

  • Administrative tasks like billing and governance
  • Regular reviews of the care plan to ensure it’s up-to-date and beneficial
  • Quality assurance checks to maintain high standards
  • Reporting and communication with both the client and the government

Care management costs are about the planning, coordination, and ongoing review of the services delivered. This ensures services are tailored and adjusted based on changing needs. This fee is charged at a fix rate per fortnight and mutually with your Home Care Provider before you enter into agreement with them.

  • Regular assessments of the individual’s needs and health
  • Development and adjustment of the personalised care plan
  • Coordination between various service providers
  • Support and advice, ensuring you get the most out of your Home Care package

This is the practical side of your Home Care Package, covering the actual services and equipment provided to support you in your daily lives. Rates for support are mutually agreed with your Home Care Provider before you enter into an agreement. Some support services and equipment are often quoted as you request them. 

  • Personal care services like bathing, dressing, and mobility assistance
  • Home maintenance or modifications for safety and accessibility
  • Assistive technologies or equipment, such as mobility aids or communication devices
  • Specialised therapies or treatments, if required

To learn more about our charges, reach out to us at 1300 240 076 or contact us for detailed information regarding our care management, package management, and other service fees.

Why Choose EnableU As Your Home Care Package Provider

We Are Flexible

Unsatisfied with your support worker, caregiver or therapist? All it takes is a phone call.

Your Needs First

We don't just listen, we're attentive. Our services are tailored to your goals and needs.

We Are Responsive

When you reach out, we act swiftly. You won't be kept waiting for long or ignored.

You’re Not Just A Number

Numbers are for spreadsheets. At EnableU, we're about treating you as a real human being.

Experienced Staff

Trained, supervised and experienced across a range of disabilities and conditions.

Multicultural Team

Speak another language? We support the CALD communities in Australia.

Begin Your Journey with EnableU Today

Call us on 1300 240 076, email info@enableu.com.au or fill in our intake and referral form to get started.

Request A Call Back

Receive a call back from our team within 1 hour (during business hours Monday - Friday 9am - 5pm)

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