Support at Home Provider
Get more from your Support at Home funding with EnableU without compromising on quality. Flexible, competitive and personalised care.
Quality Support at Home and Aged Care Services You Can Trust
Local Team With Over 35 Years Experience In Providing Industry Standard Care in NSW and VIC
Support at Home is the Australian Government’s in-home aged care program that helps older Australians continue living safely and independently in their own homes. It provides government-funded care based on your assessed needs, with services ranging from personal care and help around the home to nursing, allied health, transport and social support.
As a registered Support at Home care provider, we bring practical home support and clinical care together through one experienced team. EnableU is led by a clinically experienced management team that meets the Aged Care Quality Standards. Together with more than 350 positive reviews, we are proud to provide a dependable Support at Home service to to older Australians and their families.
The Australian Government has introduced the Support at Home program which replaces Home Care Packages as of 1 November 2025.
Why Choose EnableU as Your Support at Home Provider
We Are Responsive
We are all about getting back to you and getting onto issues and questions quickly. Count on us to respond quickly and ensure you’re never kept waiting.
Experienced & Certified Staff
Our team is experienced in managing a range of living needs, behaviours, and conditions. Each of our staff member has undergone police checks and is trained in first aid and CPR.
We Are Compliant
We are a Support at Home care provider led by a clinically experienced team. We guide our professional cleaners in delivering approved home care cleaning services that are compliant to the Aged Care Quality Standards.
Support at Home, Explained Simply
Everything you need to know before getting started
Your Support at Home eligibility is determined through an aged care assessment.
You may be eligible for an assessment if you have care needs and are:
- 65 years or older
- 50 years or older and Aboriginal or Torres Strait Islander
- 50 years or older and homeless or at risk of homelessness, or
already accessing aged care under certain existing arrangements.
Your assessment looks at more than your age. The assessor will talk with you about areas such as mobility, personal care, household tasks, health, memory, recent falls or hospital admissions and changes in the help available from family or carers.
The assessment determines whether you’re eligible for Support at Home, which services you’re approved for and the level of ongoing or short-term funding you may receive.
How Does a Support at Home Package Work?
Your aged care assessment determines which Support at Home funding classification applies to you. Each classification provides a different level of government funding, allowing your services to be tailored to your assessed needs.
When you choose EnableU, you can get more from your package. See how we compare with other Support at Home providers. Below are the estimated hours assume all available funding is used for support work
Classification | Annual Budget | EnableU | Other Providers |
|---|---|---|---|
Home Care Packages | |||
Level 1 | $11,272 | ~3.7 hours | ~3.1 hours |
Level 2 | $19,821 | ~6.5 hours | ~5.5 hours |
Level 3 | $43,148 | ~14.2 hours | ~12 hours |
Level 4 | $65,415 | ~21.6 hours | ~18.3 hours |
Support at Home | |||
Level 1 | $11,010 | ~3.6 hours | ~3.1 hours |
Level 2 | $16,451 | ~5.4 hours | ~4.6 hours |
Level 3 | $22,536 | ~7.4 hours | ~6.3 hours |
Level 4 | $30,468 | ~10 hours
| ~8.5 hours |
Level 5 | $40,729
| ~13.4 hours | ~11.4 hours
|
Level 6 | $49,365 | ~16.3 hours | ~13.8 hours |
Level 7 | $59,660
| ~19.7 hours | ~16.7 hours |
Level 8 | $80,137
| ~26.4 hours | ~22.4 hours |
How Much Does Support at Home Cost?
Support at Home services are divided into three broad categories:
- Clinical Supports include health-related services such as nursing and allied health.
- Independence services help you manage day-to-day activities and remain connected, and include supports such as transport, respite and social support.
- Everyday Living services provide practical assistance around your home, including cleaning, gardening and meal preparation.
Your aged care assessment determines which services you’re approved to access. You and your Support at Home care provider can then decide how to use those approved services within your available funding.
That means your care doesn’t need to look like anybody else’s. One person may need regular personal care and physiotherapy, while another may rely more heavily on cleaning, transport and nursing.
How Much Does Support at Home Cost?
The Australian Government subsidises your approved services, but you may need to contribute towards some services. Your contribution depends on your income and assets and the category of service you receive.
There is no participant contribution for Clinical Supports. Independence and Everyday Living services can require a contribution based on your assessed financial circumstances. Providers also set their own service prices. This means two Support at Home providers may charge different amounts for the same type of service.
That’s why it’s important to look at both service rates and participant contributions when comparing providers. A lower service price may allow your quarterly funding to support more hours of care. We aim to provide competitive, transparent pricing so you can understand what is being charged before your services begin.
Changing or Choosing a Support at Home Provider For The First Time
If your current provider isn’t meeting your needs, you can change.
You may want to move because services aren’t available when you need them, communication is poor, prices aren’t right for you or another provider simply feels like a better fit.
You can change Support at Home providers at any time, and your existing provider must assist with the transition. There is no exit fee simply for changing providers.
Before choosing a provider, Don’t compare on price alone, also consider
- Whether the provider offer the services you actually need
- Are there any additional or hidden charges
- The availability of their workers
- How quickly they respond when something changes
- Whether you can choose or change workers
- Their clinical capability
- How clearly they explain your budget and statements
Self-Manage Your Support at Home Services
You don’t necessarily need your provider to organise every part of your day-to-day services. You can self-manage only the services you want to.
EnableU offers Support at Home self management for participants and families who want more control over choosing workers, arranging schedules or using their own approved suppliers.
You can arrange and negotiate directly with your workers, while EnableU continues to manage the provider responsibilities around your Support at Home funding.
This means your budget oversight, clinical needs, payments to the workers and verification of your workers remain supported by EnableU.
Learn more about EnableU’s for Self Management for Support at Home
We're here to help
Have questions or just exploring? Call us on 1300 240 076, email info@enableu.com.au, or enquire online. Made up your mind and ready to get started? Complete our online intake form to begin.
Get In Touch
Receive a call back from our team within 1 hour (during business hours Monday - Friday 9am - 5pm)
Frequently Asked Questions
What is Support at Home?
Support at Home is the Australian Government’s in-home aged care program for eligible older Australians who need assistance to continue living safely and independently at home.
It replaced the Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025.
Depending on your assessment, Support at Home aged care can include ongoing services, Assistive Technology and Home Modifications, restorative care or end-of-life support.
Is Support at Home the same as a Home Care Package?
Support at Home replaced the Home Care Packages Program in November 2025. Both of them are the exact same program – government-funded care to help older Australians remain at home.
Who is eligible for Support at Home?
Support at Home eligibility is based on both your age and your assessed care needs.
Generally, you need to be aged 65 years or older, or 50 years or older if you’re Aboriginal or Torres Strait Islander or homeless or at risk of homelessness, and have care needs identified through an aged care assessment.
You don’t need to wait until you’re unable to manage at home. Changes in mobility, memory, health, family support, falls or difficulty with everyday activities can all be reasons to seek an assessment.
What is included in a Support at Home package?
Your package can be spend on services from the Support at Home service list.
Depending on your assessment and approval, this may include nursing, allied health, personal care, respite, transport, social support, cleaning, gardening, shopping and meal preparation.
Separate funding may also be approved for Assistive Technology and Home Modifications or short-term care pathways.
Your support plan identifies which services you’re approved to access, rather than giving every participant the same list of services.
Unfortunately if a service is not on your approval plan, you are unable to access that service. The only way to access unapproved services is to go through another reassessment with My Aged Care.
What does a Support at Home provider actually do?
Your Support at Home package provider (such as EnableU) does more than send workers to your home.
We will
- Works with you to develop your care plan and individualised budget
- Coordinate your approved services
- Monitor your needs (especially clinical needs)
- Provides care management
- Manages claims (which means paying your workers and claiming this back from the government)
- Collect participant contributions from you and give you monthly statements showing services and remaining funding.
Do I have to pay out of pocket?
You may need to contribute towards some services, but not every type of Support at Home service has the same contribution.
Clinical Supports such as nursing and physiotherapy are fully funded by the Australian Government, while some Independence and Everyday Living services can incur a participant contribution based on your financial circumstances.
Your contribution is calculated against the price of the service you actually receive and your personal circumstances such as your pension status.
What is interim Support at Home funding?
Some participants waiting for their full ongoing funding allocation may receive interim funding so critical services can begin sooner.
Interim funding is currently 60% of the participant’s total funding classification. When the remaining funding becomes available, the participant moves to their full budget; the difference is not backdated.
Your provider can help prioritise your approved services while you’re receiving the interim amount.
