Local Provider of Support at Home Services
Safe, compliant and flexible Support at Home services for older Australians to live independently and comfortably at home.
Support at Home Services You Can Trust
Local Team With Over 35 Years Experience In Providing Industry Standard Care in NSW and VIC
Ageing at home can be made easier with the right care and support around you. EnableU offers a comprehensive range of Support at Home services, helping older Australians maintain their independence, stay connected with their community and continue living comfortably in familiar surroundings.
As a registered Support at Home provider, EnableU is led by a clinically experienced management team that meets the Aged Care Quality Standards. Our rosters includes qualified carers, registered nurses and allied health professionals who work together to provide support based on each participant’s unique needs and goals. With more than 350+ positive reviews, we are proud to consistently deliver a dependable service to older Australians and their families.
Why Choose EnableU for Support at Home Services
We Are Responsive
We are all about getting back to you and getting onto issues and questions quickly. Count on us to respond quickly and ensure you’re never kept waiting.
Experienced & Certified Staff
Our team is experienced in managing a range of living needs, behaviours, and conditions. Each of our staff member has undergone police checks and is trained in first aid and CPR.
We Are Compliant
We are a Support at Home provider led by a clinically experienced team. We guide our professional cleaners in delivering approved home care cleaning services that are compliant to the Aged Care Quality Standards.
Support at Home Services Tailored to You, On Your Own Terms
Under the Support at Home Program, your funding can be used for a wide range of approved services that help you stay safe, independent and well at home. These services are grouped into one of three. The categories are important because they help determine how services are funded and whether you may need to contribute towards the cost of your care, called participant contributions.
Everyday Living Services | Independence Services | Clinical Services |
|---|---|---|
Cleaning and Laundry
| Personal Care | Nursing Care |
Shopping Assistance | Social and Cultural Support | Nursing Care Consumables (such as Continence Aids, Bandages) |
Light Gardening | Accompanied Activities and Community Access | Prescribed Nutrition Consumables |
Minor Home Maintenance and Repairs | Respite Care | Physiotherapy |
Meal Preparation | Direct Transport (worker and car driving you) | Occupational Therapy |
Meal Delivery (such as Lite n’ Easy) | Indirect transport (Taxi and Ubers) | Podiatry |
Remedial Massage | Speech Pathology | |
Chiropractic | Psychology | |
Acupuncture | Dietetics or Nutrition | |
Diversional Therapy | Counselling/Psychotherapy | |
Art Therapy | Exercise Physiology | |
Osteopathy | Social Work | |
Assistive Technology and Home Modifications | Music Therapy |
Getting Started With Support at Home Services
Whether you’re applying for aged care funding for the first time, choosing a new provider or thinking about changing providers, it helps to know your options. We can guide you through the process and help you organise the right Support at Home services for your needs. Learn how we continue to provide support for our clients, the Kumar family.
Meet Our Team With a Free, No-Obligation Meet & Greet
Choosing the right Support at Home provider is an important decision for you and your family. You want to understand not just what services are available, but who will provide your care, what it will cost, how responsive the team is and what happens when your needs change.
EnableU offers a free, no-obligation meet and greet where we can learn about you, your goals and the support you have been approved for. We’ll also explain our Support at Home services, pricing and how we would manage your care, so you can decide whether we’re the right fit before committing.
Switching Support at Home Providers Is Easier Than You Might Think
If your current provider is no longer meeting your needs, you’re not locked in. You can choose another provider at any time. Your existing provider cannot charge you a fee simply for leaving.
EnableU can help you through the transition by:
- Reviewing your current service agreement and notice requirements
- Understanding the services and care you currently receive
- Helping you coordinate the transition from your existing provider
- Setting up your new service agreement, care plan and schedule
- Planning your start date to minimise any gaps in support
Register With My Aged Care and Complete Your Aged Care Assessment
If you haven’t been approved for Support at Home services yet, the first step is to register with My Aged Care. You can apply online or contact My Aged Care by phone.
Once your funding is approved and allocated, you can choose a registered Support at Home provider, such as EnableU, enter into a service agreement and begin organising your approved services.
There can be a wait between approval and receiving your full funding depending on your circumstances. If you’re unsure where you are in the process, our team can help you understand what your My Aged Care documents mean and what your next step should be.
Privately Fund Your Home Care Services While You Wait
Unfortunately we have seen some families waiting for as long as 1-2 years for their Support at Home funding to be approved and allocated. Sometimes you need support before your government funding is ready.
If you’re waiting for a My Aged Care assessment, waiting for Support at Home funding to be allocated, or simply need more assistance than your current government-funded budget can provide, you can choose to privately fund your home care services.
Make Your Home Safer
Home modifications under Support at Home are designed to make your home safer, easier to access and better suited to your changing needs. This can include modifications such as handrails, ramps, accessible bathroom changes, stair lifts or widening doorways for wheelchair access.
Importantly, home modifications funding is separate from your regular Support at Home quarterly budget. You don’t need to save up your ongoing care funding to pay for approved modifications. If your aged care assessment identifies a need, you may be approved for a separate Home Modifications funding tier based on the type and complexity of work required.
If you are already on Support at Home without HM funding, as your provider, we can apply for this funding for you.
If approved, you could be funded one of the following tiers
- Low – Under $500
- Medium – Up to $2,000
- High – Up to $15,000
The aim of home modification services isn’t to renovate your home generally. It’s to make practical changes that help you move around more safely and continue living at home with greater confidence.
The Right Equipment at Home
Support at Home assistive technology includes equipment and products that make everyday activities safer or easier when age-related changes make them more difficult to manage.
Depending on your assessed needs, aged care assistive technology may include walking frames, wheelchairs, shower chairs, commodes, non-slip equipment, personal emergency alarms and other approved assistive devices for elderly people living at home.
Like home modifications, assistive technology funding is separate from your regular Support at Home quarterly budget.
If approved, you could be funded one of the following tiers
- Low – Under $500
- Medium – Up to $2,000
- High – Up to $15,000
Some assistive technology for seniors can be purchased relatively simply, while more complex equipment may require assessment, prescription, trials or fitting by an appropriate health professional.
EnableU helps you liaise, coordinate and purchase these items through these assistive technology providers such as Aida Care or Independent Living Specialists.
We're here to help
Have questions or just exploring? Call us on 1300 240 076, email info@enableu.com.au, or enquire online. Made up your mind and ready to get started? Complete our online intake form to begin.
Get In Touch
Receive a call back from our team within 1 hour (during business hours Monday - Friday 9am - 5pm)
Frequently Asked Questions
How do I know which Support at Home services I am approved for?
Your approved services will be listed in your My Aged Care support plan or it might be called your Notice of Decision. This is usually emailed or posted to you when you get approved for your funding.
Your plan reflects your assessed care needs and identifies the Support at Home service types you’re able to access with your funding.
When you join EnableU, we’ll review your support plan with you and explain what you’ve been approved for, what each service can be used for and how we can build those services into your care plan and available budget.
Can I choose which Support at Home services I receive?
Yes. Being approved for a service doesn’t mean you have to receive it in exactly the same way or at the same frequency forever.
You and your Care Partner from EnableU will work together to decide which of your approved services you want to use and how they fit what you need.
For example, you might prioritise personal care several times a week while arranging cleaning less frequently. Your service mix can be adjusted as your preferences and needs change, provided the services remain consistent with your assessed needs and Support at Home requirements.
What happens if my care needs change?
Your list of approved services aren’t meant to stay fixed if your circumstances change.
If you’re finding everyday tasks harder, your mobility has declined, you’ve returned home from hospital or there has been another significant change in your health, speak with your Care Partner.
We will review your care plan and existing services with you. If your current approvals or funding are no longer enough to meet your needs, we can apply for a reassessment through My Aged Care where your classification may change increase to a higher level. If approved, this means you will receive additional funding for services.
Do I have to pay out of pocket?
You may need to contribute towards some services, but not every type of Support at Home service has the same contribution.
Clinical Supports such as nursing and physiotherapy are fully funded by the Australian Government, while some Independence and Everyday Living services can incur a participant contribution based on your financial circumstances.
Your contribution is calculated against the price of the service you actually receive and your personal circumstances such as your pension status.
How much Support at Home funding will I receive?
The amount of funding you receive depends on your assessed care needs.
People assessed under Support at Home can be assigned 1 of 8 ongoing funding classifications, with Classification 1 providing around $11,000~ per year and Classification 8 providing the highest of around $80,000~ per year
If you previously had a Home Care Package and transitioned to Support at Home, you may instead have one of four Transitioned HCP funding levels. These correspond with the previous Home Care Package Levels 1–4.
Learn more about the exact funding you will receive for each classification or level.
Can I self-manage some of my services?
Yes. We offer Support at Home self management for participants and families who want greater choice and control over their services.
You can choose to self-manage some or most of the day-to-day organisation of your care. For example, you might use an EnableU support worker while arranging your own gardener, cleaner or another approved third-party service provider.
You don’t have to manage everything yourself either. Partial self-management allows you to choose which services you want to organise and which ones you’d prefer us to manage for you.
What happens if I transitioned from a Home Care Package and have unspent funds?
If you transitioned from a Home Care Package to Support at Home and still have Commonwealth unspent HCP funds, those funds can be used for eligible Assistive Technology and Home Modifications.
If you are later allocated separate AT-HM funding, your eligible Commonwealth unspent HCP funds must be used first. Once those funds have been exhausted, your allocated AT-HM funding can then be used.
If your needs have changed or your existing funds aren’t enough, we may be able to request a support plan review or reassessment for additional funding and an appropriate AT-HM funding tier.
Do I have to contribute towards Assistive Technology or Home Modifications?
It depends.
Most Assistive Technology items and Home Modifications attract a participant contribution similar to services in the Independence contribution category. How much you contribute depends on your individual contribution rate, if you are required to contribute.
However, required prescriptions and wraparound clinical services are treated as Clinical Supports and are fully government funded, so you don’t pay a participant contribution towards those costs.
Before anything is purchased or work begins, EnableU will work with you to understand the proposed costs, available funding and any contribution that may apply.
