Support at Home Self Management
Self-management gives you more control over how your Support at Home services are delivered while still having the support and oversight of an experienced Support at Home provider.
More Control Over Your Support at Home Services
A Team With Over 35 Years Experience In Providing Aged Care Services. Supporting Participants Across Australia.
Self-management is about giving you more say in the everyday decisions around your care. Instead of your Support at Home Provider (like us) organising everything for you, you can choose to take responsibility for certain parts of your services or all of it completely. This may include finding your own workers, arranging schedules, negotiating service rates to keeping track of how you would like your funding used. The biggest benefit is that you get more control and better value from your budget (as long as you negotiate competitive rates with your workers).
Why Choose EnableU for Self Management?
Flexible Self-Management
Choose what you are comfortable with. Whether it is to manage one service, several services or coordinate everything yourself. (This means more control and potentially more savings)
Fast Payment Times
When you self manage your own support at home services, we are still the registered provider that pays your worker's bills. Count on us for fast payment times.
Responsive Team
Questions come up. Plans change. When you need help, you can speak with a real member of our team rather than trying to navigate the system alone.
Self-Managed or Provider-Managed Support at Home?
There isn’t one option that is right for everyone. Some people want maximum involvement in arranging all of their Support at Home services. Others would rather have someone take care of rostering, workers, coordination and administration for them.
The difference comes down to how much responsibility you want to take on yourself.
Feature | Self Management | Provider Management (EnableU) |
|---|---|---|
Your Role | You are more hands-on and take an active role in choosing and managing your supports. | You are more hands-off. All your supports are coordinated by our team. You are still involved in decisions around your care. |
Scheduling | You manage the roster and coordinate directly with workers including any cancellations and time/day changes. | We handle all the scheduling and coordination.
|
Choice of Workers | You find and negotiate directly with independent workers | Our own fully vetted staff works with you |
Clinical Oversight | We will continue to check in on you and your workers and provide clinical support wherever needed. | A high level of support from a dedicated care team completely managed by us. |
Costs and Use of Budget | You can get more hours from your package if you negotiate lower rates with your workers. We only charge the supplier’s cost + a 10% fee on top. | Standard rates applies. (View our Support at Home Pricing) |
Best For | Confident participants and/or families who has more time and is capable of taking on more responsibilities. | Those new to Support at Home or participants with complex needs. Or simply those to prefer the convenience. |
We're here to help
Have questions or just exploring? Call us on 1300 240 076, email info@enableu.com.au, or enquire online. Made up your mind and ready to get started? Complete our online intake form to begin.
Get In Touch
Receive a call back from our team within 1 hour (during business hours Monday - Friday 9am - 5pm)
Frequently Asked Questions
What is Support at Home self management?
Support at Home self management allows you to take a more active role in organising your aged care services.
Depending on the arrangement you agree on with your provider (such as us), you may choose your own workers, coordinate services, arrange schedules and have more involvement in how your budget is used.
EnableU still remains as your registered Support at Home provider and continues to provide the required care management, oversight and support.
Who pays my workers and suppliers if I self-manage?
Your Support at Home provider (which is us) pays your workers and suppliers, even when you are self-managing your services.
This is because the we remain responsible for ensuring appropriate agreements are in place and that services are delivered in line with the Aged Care Act, Support at Home requirements and the strengthened Aged Care Quality Standards.
The provider is also responsible for claiming eligible service costs back from the Australian Government through the Support at Home funding system.
Do I have to self-manage all of my Support at Home services?
No. Self-management can be partial.
For example, you could have EnableU organise your support workers and personal care while you arrange your own gardener.
You can decide which parts you feel comfortable managing and which parts you would prefer our team to handle.
You can view all of the services offered under Support at Home.
Can I choose my own support workers or service providers?
Yes, in order to self manage your Support at Home package, you must find and coordinate with your own workers and suppliers.
Although note that the service must be included in your Support at Home support plan to begin with and the arrangement must meet Support at Home requirements.
On our end, we also need to be able to meet our own provider responsibilities for any third party delivering funded aged care services. This involves checking and verifying whether your chosen workers are compliant to provide aged care services.
Does using my own worker save money?
It can, depending on the rate you negotiate with your worker.
For example, if you arrange your own gardener at a lower rate than what our standard service rates are, you will save money.
EnableU charges the actual supplier cost plus a 10% fee (called the self management overhead cap) for approved third-party services arranged under our self-management model.
Can a family member provider services to me under self management?
According to the official aged care guidelines, a participant’s family member can deliver services. However, they should only be engaged when there are no other options available. from.
The decision is made by the provider and the guidelines we are instructed by the government to follow is the following.
Whether:
- the participant is at risk of harm or neglect without the delivery of services
- the participant is located in a rural or remote region (as defined by the
Modified Monash Model) - the participant is Aboriginal or Torres Strait Islander, or from a culturally and
linguistically diverse background - the family member is appropriately qualified to deliver the specified service(s)
- the family member meets all other worker obligations under the Act.
If the above criteria are met, we can engage the family member to deliver services to you.
If I self-manage, what does my Support at Home provider still do?
Self management gives you more control over your services, but your provider still has an important role in making sure your care remains safe, appropriate and compliant.
EnableU continues to provide care management, oversee your Support at Home budget and care plan, review your changing needs, and provide clinical oversight where required.
We also work with you to verify and onboard your chosen workers or suppliers, make sure appropriate agreements and requirements are in place, process eligible invoices and payments, and monitor the quality and suitability of your services.
So while you can take greater responsibility for choosing workers, arranging schedules and managing day-to-day services, EnableU remains behind the scenes to manage the clinical, financial and compliance responsibilities of your Support at Home care.
Can I change from self managed Support at Home to provider managed?
You can change at any time in either direction. If self management becomes too time consuming or your care needs become more complex, you can discuss having us take on more of the service coordination and finding suitable workers.
Your arrangement can change as your circumstances change.
What is the difference between self-managed Home Care Packages and self-managed Support at Home?
Both of these are referring to the same program. Support at Home replaced the Home Care Packages Program in November 2025, so self-management has continued under the new program with updated rules and terminology.
If you previously self-managed your Home Care Package, you can continue to have choice and control over your services under Support at Home.
EnableU supports both participants who transitioned from a self-managed Home Care Package and people who are newly approved for Support at Home and wishes to self manage. We can help you understand what has changed, what stays the same and how to structure your services under the new program.
